Cirrus Data has always put customers front and center. It’s why both our Professional Services and Customer Support teams receive such accolades from our partners and customers alike. Our Summer of Customer Success highlighted a number of recent case studies where Cirrus Data enabled data mobility across a number of industries and complicated environments with results that were often unachievable using any other solution.
Today we are excited to launch the next chapter in Cirrus Data’s evolution with our new Customer Support Center for the Cirrus Migrate On-Premises solution. Our new Customer Center provides on-demand access to training materials, how-to articles, getting-started guides, and a streamlined process for submitting support cases.
- Standard Support customers should continue to initiate all customer support cases through the online customer support site. Ticket updates will be available through the new center.
- Premium Support customers will also use the new support center to submit support cases. Please have your license and/or hardware serial number readily available to validate your support level. Phone support for ticket escalation is also available to Premium Support customers 24 x 7 x 365 for any outage-related urgent issues.
More information on the new Customer Support Center and Frequently Asked Questions is available here.